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Delivery day

Something wrong with the grass we delivered?

Sod is a living plant. It has to go down and get watered the day it arrives, so a concern has to be raised the same day too — with photos. Here is what we need, and it takes about five minutes.

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Talk to a person

(214) 702-0622

Mon–Fri: 7:00 AM – 5:00 PM · Sat: 7:00 AM – 12:00 PM

Report it in writing
  1. 01When it arrivesTake one or two photos of the problem observed when you receive your grass, making sure the quantity is reflected.
  2. 02While you lay itProceed to install and observe the turf, documenting any problems with photographs reflecting the concern when planting the turf, where appropriate.
  3. 03Once it is down and wateredTake one or two photographs of the entire installation area, making sure the images capture the amount of grass that appears defective.

With your photos in hand, fill in the form below. We will reply with where to send them. If you would rather not wait, call us at (214) 702-0622 — Mon–Fri: 7:00 AM – 5:00 PM · Sat: 7:00 AM – 12:00 PM.

Report a delivery concern

This creates a dated record of your concern today, which is what the policy below asks for. The photos go by email right after.

Phone or email — one is enough

Was the sod laid and watered within 12 hours?

We answer the same day during business hours. Mon–Fri: 7:00 AM – 5:00 PM · Sat: 7:00 AM – 12:00 PM.

The policy

Cancellation and rescheduling

Order cancellations and rescheduling requests are accepted 72 hours before the scheduled delivery date.

Grass DFW, LLC will arrange all grass orders the day before scheduled delivery, for that reason it is essential that we receive formal notice from you before making final arrangements to deliver your grass.

Although we do our best to accommodate requests for changes to deliveries, please be sure to notify us before the 72-hour period to ensure changes can be made.

To cancel or reschedule your order, you must submit your request by email (info@grassdfw.com) during business hours, no less than 72 hours before deliveries begin on the scheduled date.

Refunds and exchanges

Lawn is a living plant that depends on immediate care and constant watering, from the moment it is delivered. It is essential to install and repair your turf within 12 hours of delivery and maintain proper care while its root system works to establish itself.

Any concerns about the grass delivered must be submitted with photographs on the day of delivery.

The three photo steps are at the top of this page, and the form is right here.